Refund policy
Thank you for shopping at Wheelhaus.cycling.
We hope you love your purchase! However, we understand that sometimes things don’t work out. Here’s our return policy:
Eligible Returns:
- Unused Items: Items must be returned in their original condition, unused, and with all original packaging with in 5 days of arrival.
- Damaged Items: Items that were damaged during shipping must be reported to us within 2 days of receipt. Please provide photos of the damaged item and its packaging.
Return Process:
- Contact Us: Please contact our customer support team at wheelhaus.fl@gmail.com to initiate a return.
- Return Shipping: You will be responsible for the cost of return shipping, unless the item was damaged during shipping.
- Refund: Once we receive your returned item and verify its condition, we will process a refund to your original payment method.